Good to knowShipping Policy
At Oh Fudge!, we take great care in preparing and packaging every order to ensure it arrives as fresh and delicious as possible.
Processing Times
All products are handcrafted to order.
- Orders are typically processed within 1 to 3 business days after payment has been confirmed.
- During holidays, promotions, or peak seasons, processing times may be slightly longer. If this happens, we'll keep you informed.
Delivery
We offer nationwide delivery across South Africa at a flat rate of R109. Enjoy FREE delivery on orders of R1,000 or more.
Once payment is received, we process your order and prepare it for dispatch. Your order is then handed over to our courier partner for delivery.
Estimated delivery times begin once your order has been dispatched:
- Main Centres: 1 to 3 business days
- Regional Areas: 2 to 4 business days
- Outlying Areas: 3 to 7 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.
From time to time, Oh Fudge! may offer additional promotional shipping deals on qualifying orders.
Tracking Your Order
Once your order has been collected by the courier, you'll receive tracking information so you can follow your parcel's journey.
Delivery Address
Please ensure your delivery address, contact number, and email address are correct before completing your order.
Oh Fudge! cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information.
Packaging
Our products are carefully packaged to help ensure they arrive in excellent condition. Because our fudge and cookies are handcrafted, minor cosmetic variations may occur during transit without affecting quality or taste.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the incorrect items, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We'll review your claim and, where appropriate, arrange a replacement or refund.
Failed Deliveries
If a delivery cannot be completed because no one is available to receive it or the delivery information is incorrect, the customer may be responsible for any additional delivery charges.
Questions
If you have any questions about shipping or your order, please contact our customer support team. We're always happy to help.
Still need a hand?
Message us and we will come back to you within 24 business hours.