Good to knowTerms & Conditions

Who we are

Oh Fudge! is a small food business based in Johannesburg, South Africa, selling handmade fudge and stuffed cookies online. Email ohfudgeofficial@gmail.com or call 083 436 5253. Our registered business details are available on request.

Orders and prices

• All prices are in South African Rand (ZAR). The delivery fee, or free delivery, is shown at checkout before you pay.
• All products are subject to availability.
• Prices may change without prior notice, but the price you see at checkout is the price you pay.
• Orders are only confirmed once payment has been received. Payment is processed securely by Paystack.
• We reserve the right to cancel or refuse orders where necessary. If we cancel a paid order you will be refunded in full.
• Product images are for illustration purposes. As our products are handcrafted, slight variations may occur.

Delivery

• Customers are responsible for providing accurate delivery information.
• Oh Fudge! is not responsible for delivery delays caused by courier services, weather, or circumstances beyond our control.
• Delivery, returns and refunds are covered by our Shipping Policy and Returns & Refunds page.

Perishable goods and your consumer rights

Our products are perishable foods made to order. In terms of the Electronic Communications and Transactions Act, the 7-day cooling-off right for online purchases does not apply to perishable goods, so we cannot accept returns of food that was delivered as ordered. This does not limit your rights under the Consumer Protection Act, including the right to goods that are safe, of good quality and fit for purpose. If your order arrives damaged, incorrect or with a quality problem, see Returns & Refunds.

Allergens

Our products contain milk and may contain or come into contact with nuts, peanuts, wheat/gluten, soy and other allergens. If you or the person you are buying for has an allergy, contact us before ordering. See Customer Care for details.

Your information and the website

• Our Privacy Policy explains how we handle your personal information. Please read it before you order.
• By using our website, you agree not to misuse or interfere with the website or its services.
• The content, photographs and branding on this website belong to Oh Fudge! and may not be copied without our written permission.

Governing law

These terms are governed by the laws of South Africa. If we cannot resolve a complaint between us, you may also approach the National Consumer Commission or the consumer court in your province.